Refund policy
We have a 3 day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused with tags, for the bra backs the yellow tag must be attached and untouched, otherwise we wont accept the return, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@glambrausa.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We do not accept P.O. Box addresses for return.
You can always contact us for any return question at info@glambrausa.com.
Damages and issues
Please inspect your order upon reception and contact us immediately, if the item is defective, damaged or if you receive the wrong item, take a picture so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products, underwear if its used or out of original package).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@glambrausa.com.
At Glam Bra, we take great pride in being a Women-owned small business, ensuring that every piece you receive is brand new, untouched, and uniquely yours. For hygienic reasons, all items are final sale—no returns, no exceptions.
This policy is in place to ensure that every customer receives a fresh, unworn product they can feel completely confident in. Because intimate apparel is personal, we want to guarantee that what you receive is truly yours. Please double-check your cart, sizing, and details before completing your purchase, as all sales are final.
Once a package has been marked as delivered, Glam Bra is not responsible for lost or stolen items. If you believe your package has been lost or damaged in transit, please contact the mail carrier directly to file a claim. If you need further assistance, you can reach us at info@glambrausa.com, and we will do our best to help.